La Grande Jewelry

Worldwide Shipping

Privacy Policy

Personal information is any information relating to a natural person whose identity is determined or determinable.,
directly or indirectly, in particular by name, identification number, location data,
an identifier in an electronic communications network or one or more of its
physical, physiological, genetic, mental, economic, cultural and social identity;
In order to sell online, it is necessary to collect and
we process a large number of data that enters the corpus of personal data.
If you are interested in how we process your data within our company, create
user databases and the like, Please be informed by further reading this text.

1. How do we collect or obtain your personal data?
We collect your personal data when it is relevant to your needs as a consumer, or for our
business (ex. when you order and / or purchase goods from us, when you register to send the newsletter-
a, viber messages, SMS, when you contact us, when you fill out surveys or give us feedback
information, and so on.).
We usually receive information directly from you, when you order certain products, fill in
a specific form.
In the following text, we will explain to you the purpose of data processing.
We will use your personal data for marketing purposes only if you agree to do so.
All your personal information is treated as confidential and kept in an appropriate manner. More
information in the longer text.

2. What data we collect from you
We collect only the necessary, basic data as well as those necessary for business and
informing the user in order to provide quality services.
The buyer through the online store can only be a registered user, in which case
we need to collect the following information: first and last name, address, E-mail address and contact phone.
For legal entities, we collect data on the full name, PIB, registration number, address of the legal seat
persons, name and surname of the contact person in front of the legal entity, e-mail of the company and the responsible person, as well as
information about the delivery address, if it differs from the address of the company's head office.
In addition to these personally identifiable information, i.e. personal data, we also collect information about
login to the website and user behavior (cookies)

3. Cases in which the collection and processing of personal data is carried out
Users of the site provide their personal data by entering the same in the contact form that is available
on the site, during online shopping, as well as when using, i.e. viewing the site through
The user's personal data is processed only with their explicit consent, in accordance with the
member of 15. The law on the protection of personal data ("P.glasnik RS", br. 87 of 11/13/2018). Request for
giving consent is presented in a way that stands out from other issues, in an understandable and easy
available form, as well as with the use of clear and simple words, in accordance with the law.

3.1. Online shopping
The purchase of the product is online, according to Article 5. paragraph 1. point 8. The Consumer Protection Act ("Sl.
glasnik RS", br. 62/2014, 6/2016 – dr. law and 44/2018-dr. a type of long-distance contract that
concludes between us, as the seller and you, as the buyer/consumer remotely, without simultaneous
the physical presence of the contractor, by the exclusive use of one or more means of communication
distance to the moment of conclusion of the contract, including the moment of conclusion itself.
The data we collect is necessary for the conclusion of a distance contract, the creation of
orders, realization, collection, receipt and resolution of complaints.
In the process of purchasing online, you need to enter your data in the provided fields.
You can browse the online store without registering, but it is necessary to purchase
you will be a registered user. When registering, you choose your own username (username).
the password, which you will use to log in to our website and for each subsequent purchase.
Registered users are responsible for the maintenance and confidentiality of their account and password, as well as
for all activities on our website that take place on your account and with your password.
3.2. Cookie policy-cookies
We use cookies to ensure that our website works, as well as to
improve our services and improve your browsing experience. Cookies are text files
placed on the computer of the person who visited the site for the purpose of collecting standard information regarding
by registering on the site and the behavior of that person during their stay on the site, which may be sent to the internet
the search engine that that Face uses. Cookies do not harm your device, do not contain viruses, trojans
or other malicious software. Cookies are used to store information about
the device you use. However, this does not mean that we are familiar with your identity.
Most browsers automatically accept cookies. However, you can set up your browser
so that no cookies are stored on your computer, or that a message always appears before the
creates a new cookie.
Browsing the online store is not conditioned on giving consent to the use of cookies, but
their complete disabling may mean that you cannot use all of our functions

3.3. The data collected during the visit of the Website is automatically
When you visit our website, the browser you use on your device will automatically and
without your activity send to the server of our website:
IP address of the device from which the query was sent and which has access to the internet,
date and time of access.,
name and URL of the file.,
the website / application from which it is accessed (referrer URL),
- the browser you are using and, if necessary, the operating system of the computer that supports the internet, as well as
your provider's name.
This data is temporarily stored by the server in a so-called log file for the following purposes::
- ensuring the establishment of an uninterrupted connection,
- ensuring the comfortable use of our website / application,

assess the safety and stability of the system.

If you are in your browser, operating system, or other settings of your device
they accepted the so-called geolocation, i.e. giving your consent, we use this function to
offer individual services based on your current location (for example, the location of the nearest
stores). We process location data exclusively for the stated purpose.
The legal basis for the processing of the IP address is a legitimate interest, arising from the above-mentioned purposes of processing
data, since it is a technical requirement for the operation of the site. We do not transfer this information to third parties
faces. The data is stored temporarily for the duration of the visit to the site, and then automatically deleted.
After you leave our website, the geolocation data is deleted.
3.4. Opening a user account on the website / application

If you make a purchase through an online store, we need a certain amount of data.
to carry out the sale. The user's data is stored in our
you have access to the system using your username and password (which you have chosen). These
the data is not and will not be publicly available at any time.

3.5. Contact us - different types of inquiries (Contact by e-mail, phone, via
social networks)

Depending on how you got in touch with us and the type of enquiry, this information may
include name, surname, phone number, email address, other information about you that you have exchanged
with us, and with regard to your question.
We may process the data collected in this way for the purpose of providing answers to your inquiries, for
the need to collect statistical data and profiling in order to improve our business. For
the needs of Statistics and profiling will be anonymized, so that the data obtained cannot be
connected to a specific face .

3.6. Marketing purposes-application to receive information about the current offer and promotions –
Newsletter, Viber, Sms messages

On our website, as well as at the time of registration, we will offer you the service of sending
offers and promotions by mail, viber or SMS and on that occasion you should leave the following information:
name and surname, phone number - if it is viber or sms, email address if it is
Email Newsletters, and optional year of birth and half.
If you have consented to receive our notifications, we use your e-mail / phone number and possibly your
name, designation of Mr. or Mrs. if you choose to do so, to send information about new, existing or
improved services, promotions, sweepstakes / contests, news and offers. These
we store and process data for the purpose of sending notifications about current offers and promotions.
With your consent, we record your behavior as a user of our website, mobile
app and newsletter. The evaluation of the user's behavior includes, first and foremost, information about the sections of the
the links that you use there. This is how we create personalized
user profiles with your personal data and / or with your e - mail address in order to

enabled the creation of advertising offers in the form of newsletters, on-site advertisements and printed material,
tailored to your personal interests and thereby improve our offer.
Your consent to receive notifications about current offers and promotions or create
you can revoke personalized user profiles at any time. Recall
consent does not affect the admissibility of processing carried out on the basis of consent before revocation. It
you can do this by e.g. on our website unsubscribe from the admission list
announcements. The check-out Link can be found at the end of each newsletter. If you're withdrawing
consent, we will delete your data.
We would like to inform you that in case of sending newsletters/viber/sms we hire external partners and from
for this reason we provide them with your personal data, this will be done in accordance with Art. 45 of the GDPR. The law on
protecting personal data. The data will be kept as long as you agree.

3.7. Google Analytics
For the purpose of adapting the design and constantly improving our website, we use
so – called Google Analytics-a web analytics service provided by Google Inc. ("Google"). In volume
pseudonymized user profiles are created in the context and cookies are used. Cookies generate
the following information about your use of this website:
- browser type / version,
the operating system used,
- referrer URL (previously visited page),
hostname of the computer from which it is accessed (IP address),
- server query time
The data is used to evaluate the use of our website, to compile reports on
activities on the site and to provide other services related to the use of the site and the use of
internet. The data is processed for the purpose of market research and customization of these websites. IP
the addresses are anonymized, so it is not possible to establish identity (so-called IP masking). Nor
under what circumstances your IP address will not be associated with other Google data

For more information on data protection related to Google Analytics, visit the Google website
3.8. Social networks

Data on social networks is largely processed by the operator himself, and in this part we have
limited impact.
More detailed information on the processing of data by the operators of social media platforms and
you can find the possibilities of objections in their data protection policies:
 Facebook:

We collect information on social media in order to inform consumers about current events.
promotions and offers, in order to interact and improve relationships with followers.
Data collected on social networks based on consent-comments, videos, pictures,
layman, etc. announced by the operator. We do not share them with third parties and reserve the right to delete them.

illegal content, hate speech, explicit content and criminal data.
There is a relationship with the social network operator in accordance with art. 45. Law (joint
For the web tracking methods provided by the social media platform operator, the operator and we are
jointly responsible. Web tracking can be done regardless of whether
you are logged in or registered on the social media platform. As we have already mentioned, unfortunately
we may only have limited influence on the web tracking methods of the operator, for example we cannot
turn them off.
The legal basis for web tracking methods is a legitimate interest, which consists in the fact that the platform
social media and a specific fan page are optimized.

4. One year of keeping personal data
Personal data will not be retained for longer than is necessary for the purpose for which they are
processed. If the period of storage of personal data is prescribed by law, the controller will retain
data in the statutory year. After completing the purpose, the data will be permanently deleted.
Data on realized purchases and buyers are kept as far as is provided by tax regulations
and regulations governing the contract of sale.
Registered users have the ability to track the history of order data through our
online stores, that is, through their user account and password at all times have
take a look at your purchases made. At your request, this data can be deleted.

5. Who has access to your data?

Within our company, access to the data that you have made available to us is only available to them.
sectors which are necessary for the fulfilment of contractual or legal obligations or for the purpose of
the pursuit of legitimate interests. Within the framework of the contractual relationship, we also engage other service providers,
who can gain access to your personal data. Compliance with data protection regulations
in these cases, the person is provided with a contract.
Personal data is processed in the Republic of Serbia.

6. Are you obliged to provide us with your data?

As part of our business relationship, you are obliged to provide us with personal data that are
necessary for the initiation, implementation and termination of a contractual relationship and for the fulfillment of obligations.
which are associated with it, as well as for whose collection we have a legal obligation or are entitled to
basis of legitimate interests. Without this data, as a rule we will not be able to start
business relationship with you.

7. What rights do you have as a data subject?
right to information-employees and other data subjects have the right to be informed
informed of their rights, obligations and matters relating to the processing of their
personal data, within the meaning of the provisions of the personal data protection act, even before
start processing this data
right of access – to give you access to your personal data, to respond to
what purposes the data concerning you is used, as well as to access such personal data, to
you are aware of the purpose of the processing, the categories of your personal data that we Store, third parties or categories of
the third parties with whom your personal data is shared, the period for which we retain the data.
For the right to correct and supplement – to request the correction of incorrect, incorrectly entered and / or outdated
the right to delete and withdraw consent to processing – to request the deletion of your personal data.
data if the processing is based on your consent. You can revoke your consent in
at any time, by unsubscribing in the manner we have foreseen (by sending a message to
a specific number or via a specific link) as well as by sending a message to our e-mail address
companies. If the basis for the collection of your data is a law or a legitimate interest, no
we can comply with your request to delete data;
right to restriction of processing-to restrict the processing of your data if you believe that
illegal processing, if you have raised an objection or if you believe that we no longer need your
the right to object – to object to the way we process your data, even
in cases where it is not disputed that we process data in accordance with the law;
to file a complaint with the Commissioner for personal data protection, in accordance with the law.

8. Handling in case of personal data breach

In the event of a personal data breach, we are obliged to breach personal data that may
produces a risk to the rights and freedoms of natural persons, we inform the commissioner without undue delay,
or, if possible, within 72 hours of knowledge of the injury.
If the controller fails to act within 72 hours of learning of the breach, it is obliged to give reasons
for which he did not act in that year.
The processor is obliged, upon learning of the personal data breach, without undue delay
inform the operator of the injury.
Notice from Section 1. this article must contain at least the following information::
1) a description of the nature of the personal data breach, including the types of data and the approximate number of persons to whom
data of this type are related, as well as the approximate number of personal data whose security has been violated;
2) the name and contact details of the data protection officer or information on other ways in which
you can get information about the injury;
3) a description of the possible consequences of the injury;
4) a description of the measures taken by the controller or proposed in connection with the infringement,
including measures taken to mitigate adverse effects.
If a breach of personal data can result in a high risk to the rights and freedoms of natural persons,
the controller is obliged to inform the data subject about the breach without undue delay.

9. Entry into force and changes to the Privacy Policy

This policy shall enter into force on 26.10.2020.year.

The Privacy Policy will be subject to regular revisions, and we will post any updated version on the website.
this web site.